FAQs
Q. How long have you been in business?
A. We are in business from 2007, which makes us a 4 year-old company. Even though we may seem ‘young’, we have helped many start-ups and existing businesses to reach the next level. We invite you to look at our growing portfolio of existing clients.
Q. Where are you located?
A. Currently we offer our services from a virtual space. We believe, based on our experience, most of our clients prefer us visiting them to ‘kick start’ the development process. Additionally, by leveraging this business model, we are able to offer our current and future clients more affordable rates that can fit their already tight budgets.
Q. How many staff members do you have?
A. We utilize associates to get the job done.
Q. What’s the average cost for your services?
A. We do not use a ‘cookie cutter’ approach to pricing our services. Because each client’s requirements tend to be different, we typically prepare a quote and negotiate with the client.
Q. What are your opening times?
A. We are available between 9am and 5pm, Mondays to Fridays. Closed on public holidays as well as on weekends.
Q. How often do you conduct workshops?
A. Starting 2012, we will endeavour to host at least one (1) workshop each quarter based on demand. However, we do offer customized training sessions for businesses that require that service. You may contact us with your requirements and we will prepare a quote for you.
Q. If we are not pleased with your service, what is our redress?
A. We value our reputation! As such, we will endeavour to rectify any situation by meeting face-to-face (if practical) to discuss all available options. Additionally, it is our policy to require a 50% deposit, as a commitment fee, and the balance paid only after we have signed off on the project. This is our way to safeguard both parties.
Q. Since you operate virtually, how can we contact you?
A. You may use any one of the following options or a combination thereof:
- Email – info [at] tebsjamaica.com (be sure to replace the [at] with @)
- Our contact us page
- Mail: P.O. Box 80 Fairview Shopping Centre, Montego Bay, Jamaica
- Telephone: 876-656-8617 (Mondays – Fridays, 9am to 5pm)
Q. What’s the turn around time for your business/marketing plans?
A. Based on our experience, we typically complete our final draft within 30 days after being assigned the job. However, the final document delivery date will heavily depend on how quickly the client reviews and send us his/her feedback.
Q. If we are a not-for-profit organization in need of your training services, what’s the procedure to book one of your associates?
A. We welcome the opportunity to assist charity organizations. However, due to capacity constraints, we are able to offer ONLY one FREE training session each quarter. Therefore, we utilize a first-come-first-serve approach. The procedure to book one of our associates is to contact us to negotiate the terms and conditions. You may be required to pay for a few expenses that would be beyond our control.
Q. If I wish to apply for a job with your company, what’s the procedure?
A. The best way to apply for a position at TEBS, is to send your up-to-date resume and cover letter to careers [at] tebsjamaica.com (ensure to replace the [at] with @). Please ensure that the subject area has the following narration:
“Job Vacancy – Name of Position applying for”
Your resume and cover letter should be in PDF format ONLY. No exceptions will be made.
Q. If after you develop our website we have technical issues, how do we contact you to rectify them?
A. We use a ticketing system to carefully and efficiently manage all queries. As such, all technical issues relating to websites that we have designed and developed must be routed through our Technical Support Portal. As soon as we are in receipt of your message, we will contact you either via email or telephone to discuss the matter. Please give us at least 24 hours to make contact with you. Or you may login to the support portal using the email address and ticket number that was assigned when the ticket was created.
Q. We would like to form a strategic alliance with your organization, how do we go about doing so?
A. We welcome the opportunity to build strategic alliances with reputable companies and individuals both locally and internationally. Therefore, please send us your contact information via our contact us page and one of our associates will be more than happy to contact you to schedule an appointment. Appointments may be done virtually or in person.